Shipping Policy

Last updated: September 3, 2026

Shipping Destinations

We currently ship to the following regions, subject to checkout availability and carrier service:

Americas: United States, Canada, and Mexico
Oceania: Australia and New Zealand
Europe: destinations not restricted by applicable sanctions, embargoes, export controls, or carrier limitations
Asia: Mainland China, South Korea, Japan, Hong Kong SAR, Macao SAR, and Southeast Asia

We may be unable to accept or deliver an order where a destination, recipient, product, or transaction is restricted by applicable law or carrier policy.

Processing and Delivery

Order processing: 1–2 business days.

Estimated delivery: 10–20 business days after dispatch.

Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees. Customs clearance, remote destinations, weather, peak seasons, and other events outside our reasonable control may cause delays. If we cannot ship within the stated processing period, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Shipping Cost and Carriers

Standard shipping is free on all orders. We normally use a postal service that provides local delivery. If postal delivery is unavailable or unsuitable, we may use DHL, UPS, FedEx, or another qualified carrier. Carrier selection depends on the destination, product, and available service.

Tracking and Split Shipments

When tracking is available, we will send the tracking details to the email address used for the order. Items may ship separately when necessary. Separate shipments do not create an additional standard-shipping charge.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product price.

Address Changes and Cancellations

You may request cancellation within 60 minutes after placing an order and place a new order with the correct delivery details. Once an order has entered processing or has been dispatched, we cannot guarantee cancellation or an address change. Customers are responsible for providing a complete and accurate address. Additional shipping or return costs caused by an incorrect or incomplete address may be charged to the customer.

Fulfillment Location

Orders are fulfilled from:
Ground Floor, Building B, China Electronics
No. 2 Fu'an Avenue, Pinghu Subdistrict
Longgang District, Shenzhen, Guangdong 518000
China

Questions

Contact support@maxbytetime.com and include your order number.