Return & Exchanges Policy

Last updated: September 3, 2026

30-Day Return Window

You may request a return or exchange within 30 days after the order is delivered. Before sending anything back, contact support@maxbytetime.com with your order number and the reason for the request. Unauthorized returns may be delayed or refused.

Return Conditions

To be eligible, an item must be:

• unworn, unused, unaltered, and in resalable condition;
• returned with its original packaging, tags, manuals, accessories, and protective materials; and
• securely packed to prevent damage in transit.

We reserve the right to reduce or refuse a refund if an item is returned incomplete, damaged, altered, or showing signs of use beyond what is reasonably necessary to inspect it.

Non-Returnable Items

Customized, personalized, engraved, or otherwise made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered. Items clearly marked “Final Sale” are also non-returnable except where required by law.

Damaged, Defective, or Incorrect Items

Contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and clear photos or video showing the item, packaging, and shipping label. If the claim is approved, we will provide an appropriate replacement, exchange, refund, or return-shipping solution at no additional cost to you.

Return Shipping

For returns based on preference, size, color, or another reason not caused by our error, the customer is responsible for return shipping, insurance, customs duties, and related fees. We recommend using a trackable service. MaxByteTime LLC is not responsible for return packages lost or damaged before delivery to the return address.

Return Address

After contacting customer support, approved returns should be sent to:
MaxByteTime Returns
Ground Floor, Building B, China Electronics
No. 2 Fu'an Avenue, Pinghu Subdistrict
Longgang District, Shenzhen, Guangdong 518000
China

Do not send returns to our Wyoming business mailing address. Any customs declaration should accurately describe the contents as returned merchandise. Customers remain responsible for complying with carrier and customs requirements.

Refunds

After an eligible return is delivered and inspected, please allow 7–14 business days for processing. Approved refunds are issued to the original payment method. Customs duties, import taxes, bank charges, and customer-paid return costs are not refundable unless required by law or the return resulted from our error. Your payment provider may require additional time to post the refund.

Exchanges

Exchanges are subject to product availability. If a requested replacement is unavailable, we may offer an alternative or issue an eligible refund to the original payment method.

Order Cancellation

You may request cancellation within 60 minutes after placing an order. Once processing or shipment has begun, cancellation cannot be guaranteed. If an order has shipped, the standard return process applies.